Returns
Every printed canvas is made to order from your own photo. Here is exactly what we put right, how to start a return, and when money moves back to you.
If your order arrives damaged, misprinted, or different from what you approved, tell us within 30 days of delivery and we will reprint or refund it — your choice. A photo of the problem speeds things up considerably.
Because each canvas is personalised, we can't restock a change-of-mind return the way a shop can. If production hasn't started yet, contact us straight away and we will cancel and refund the order in full. Once printing begins, change-of-mind returns are limited under the Consumer Protection Act's provisions for custom-made goods.
Digital pattern files are delivered immediately, so they can't be returned once downloaded. If an export is faulty — a missing color key, an unreadable outline — we will fix the file or refund the item.
Signed-in customers can start a return from the account area in the app (Orders → Start a return). Guest customers: email hello@pbnstudio.co.za with your order number and a short description. We confirm every return request within 2 business days.
Approved refunds go back to your original payment method. Allow up to 10 business days for the amount to reflect, depending on your bank.
